Our experience hosts are often busy out in the field – guiding guests, standing in a kitchen, or running events. Therefore, it can sometimes take a little time before they answer written inquiries.
If you have tried sending an email without getting a reply, we always recommend that you try calling the host instead. You will find the host’s direct phone number on your booking confirmation.
If several days pass and you continue to experience absolutely no response to either calls or messages, please do not worry. You are not stuck – you can always choose to exchange your voucher for a completely different experience on Truestory.