If you try to access an experience and get a message that it is no longer available on the website, it is because the experience has been deactivated. This typically happens if the agreement with the host has expired, or if the experience has been permanently removed from our assortment.
Of course, you do not lose your money! Your voucher still represents a valid value, and you have the following options:
- Get a refund: Since the experience is deactivated and can no longer be booked on the platform, you have the full right to have your purchase refunded.
- Exchange for another experience: You can easily exchange your voucher for any other exciting experience in our selection.